Complaints department!
We complained.
And by complained, I mean a strongly worded email was written pretty much demanding a new attorney. This percolated through all of the proper people and got back to our attorney's firm.
James got a call from Charlotte's boss, Tuesday afternoon. She was very apologetic and conciliatory, though she did tell us the paperwork that was all fubar wasn't actually important paperwork and it wouldn't have messed up our application. She also told us that she would be looking over Charlotte's shoulder, from now on - CCed on all future correspondence.
We were pretty happy with this - we felt like we'd gotten a good result. James's boss, however, wasn't. He told Charlotte's boss to call him on Wednesday morning to discuss this further.
She didn't... her boss did. So we've moved another rung up the chain. Apparently that conversation was acceptable (I didn't really hear anything about it), because James's boss was placated and all of a sudden we're not CCing Charlotte's boss (Lisa). We're CCing Charlotte. All communication is now directly going through Lisa.
Also, couriers. Every last bit of paperwork that's going back and forth between us and the law firm is now being hand-delivered. Sometimes several times a day.
So where does that leave us? Good question.
We're waiting for a case number. I think the paperwork was submitted yesterday, and it should be something that's dealt with in a couple of days. Then we can submit the rest of our paperwork and start the long wait for an interview date. So, we're getting there. As fast as we can. I only wish it were faster.
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Beth Ballingall
food lover : world traveller : gamer : New Yorker : twenty-something : former Londoner : handbag lover : erstwhile soprano : geek